A Former Employee Calls NASA About The Security Breach

Keith's note: The last two times there was a data breach I was directly affected since I am a former NASA civil servant even though I left the agency 25 years ago. I also underwent a FBI security scan to get a press badge at NASA HQ 15 years ago. I sent an email to NASA HQ PAO, Human Resources, and CIO yesterday asking how media and former employees are affected by the latest security breach. This is the response I got.

It is pointless to send me to the website since I am no longer a NASA civil servant and I do not have a "Smart Card" to log in. So I called the phone number. They never bothered to ask me for my case number (so why was I given one?). A recording of the call is below. Clearly NASA is not prepared for handling responses to former NASA employees about this topic. Note: I am in Virginia which is a "one party" state when it comes to recording phone calls (which I never do if you call me BTW). This is a customer service call that I think is worth sharing.

"Dear Keith, Thank you for your inquiry to the Enterprise Service Desk (ESD) regarding the potential PII compromise. At this time we are being advised to direct all media inquiries to NASA Headquarters, Ms. Karen Northon at [deleted]. We are dedicated to providing you with a high-quality and timely resolution. You can review the status of your inquiry at https://esd.nasa.gov. If you have any questions or need further assistance, please contact us at 1-877-677-2123, option 2 or submit a ticket at https://esd.nasa.gov. For quicker service, reference your case number [deleted] when calling or include it in the subject line of your e-mail. Thank you,

Service Provider, NASA Enterprise Service Desk (ESD)
NASA Shared Services Center
Self-Service/Web: http://esd.nasa.gov/esd
Phone: (877) 677-2123
Fax (support documentation only): (888) 525-6497"

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This page contains a single entry by Keith Cowing published on December 19, 2018 6:31 PM.

NASA Continues To Flunk Basic IT and Cybersecurity Rankings was the previous entry in this blog.

NASA Is Incapable Of Explaining How It Does Astrobiology is the next entry in this blog.

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