"How Did Users Interpret the Failure? The DNSSEC-related misconfiguration of the NASA.GOV domain unfortunately occurred on the same day that some Internet websites such as Wikipedia and Reddit blacked out their sites in protest over the proposed SOPA and PIPA bills in in the U.S. Congress. ... Despite this, a website that discusses NASA-related news and information, called NASA Watch (http://www.nasawatch.com) accused Comcast of blocking access to the NASA.GOV domain, seemingly on purpose."
Keith's note: Despite multiple tweets by @NASAWatch about this problem on 18 January 2012 - tweets that were responded to by @Comcast employees - no one at Comcast ever bothered to contact NASA Watch about the cause - until this report was issued. Yet they seem to place some importance on the fact that NASAWatch (and MSNBC) gave this issue prominence. We had to figure it out for ourselves. If Comcast wants people to know why things are not working for their customers, then they need to take the initiative to respond to public inquiries promptly - and not complain about things well after the fact.