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Personnel News

1996 Agencywide Employee and Customer Satisfaction Survey

By Keith Cowing
August 22, 1996
Filed under ,

National Aeronautics and Space Administration
Office of the Administrator
Washington, DC 20564-0001
Aug 22 1996
TO: 1996 NASA Survey Participants
FROM: AD/Acting Deputy Administrator
SUBJECT: 1996 Agencywide Employee and Customer Satisfaction Survey
You have been randomly selected to participate in the 1996 NASA Agencywide Employee and Customer Satisfaction Survey. We would appreciate your assistance in this important effort by completing the enclosed questionnaire by September 10, 1996, and returning it in the envelope provided.

Conducting this survey will allow us to obtain current information about your views after a year of significant events, measure changes from last year’s baseline data, and focus on Agency improvement activities in areas most critical to the workforce. The survey questions are designed to determine your understanding of the way your work is aligned with NASA’s strategic Plan, the way your organization’s products and services are delivered in response to your internal and external customer’s needs, and to identify impediments in achieving customer satisfaction. In addition, the survey requests your inputs on working and cultural conditions in the Agency.
This year’s survey contains many of the questions contained in the 1995 survey. The 1995 survey results are available on the Office of Policy and Plans homepage[]. The 1996 survey results will be made available upon completion.
This survey data will be analyzed and reported throughout the Agency at aggregate levels. Your responses to the survey will be completely confidential. Thank you for your assistance in this important Agency project.
J.R. Dailey

NASA Watch founder, Explorers Club Fellow, ex-NASA, Away Teams, Journalist, Space & Astrobiology, Lapsed climber.