NOMAD Screws Up Again – for a Quarter of NASA

NASA Internal Email: NOMAD Outage Caused by IdMAX Processing

“The Agency NASA Operational Messaging and Directory Service (NOMAD) experienced a problem as a result of a data update to Active Directory (structure used to construct the address book) caused by IdMAX processing. The @nasa.gov address was removed from the Active Directory for approximately 3,400 NOMAD user accounts. During this outage, the 3,400 impacted users did not have access to their email client, Outlook Web Access (OWA), Instant Messaging, and their handheld mobile device (BlackBerry, Treo and Windows Mobile Devices).”